The Support Call System is a form of participant help that is unique to the Truehope
Program. When you participate inthe Support Call System, you provide information to
us about the symptoms for your particular disorder. Your information will help us help
you through your recovery. The information gathered from you and many other
Truehope Participants will also allow our research and support team to establish a
monitoring system and necessary educational materials that will satisfy the needs of
virtually every participant.
How the Support Call System works
After you return your Personal Information Formto us, a TA will initiate your Support
Call System file. Based on the information you provide, a TA will be able to make two
important assignments:
/or current or past use of street drugs orCNS altering medications. There are five
categories of ratings: ‘A’, ‘B’, ‘C’, ‘D’, and ‘E’.
Truehope Participant. Please record your rating and Identification Number at the bottom
of this page.
According to your symptoms and doctor’s diagnosis, a simple set of evaluation
questions will be used to follow your progress on the Truehope Program. You can send
your completed weekly evaluation forms by fax, email, orsubmit online at
www.truehope.com.
While you and your personal support person are working to complete the requirements
of this booklet, you should also keep track of your base-line symptoms (evaluation of
your symptoms as they are now) starting from the day you receive this information.
Normally, we require at least two-weeks (14 days) of baseline symptom data before you
begin taking Empowerplus. It is important for our support staff to have a clear picture of
what your symptoms are now so that when things start tochange, they will be able to
identify potential difficulties and help you avoid unnecessary delays in healing. We can’t
tell where you are now if we don’t know where you have been. A section for
personal Support Call System Notes is provided at the end of this booklet.
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