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Truly, technology play a major part in our lives today. Through the power of internet you can easily check to almost everything, banking, communication, shopping and you want technology have it all for you!
And with the reduction of call center agents, companies can give better efficiency using the internet and computers. But this does not mean that there will be no new jobs. There are also new job openings due to this as powerful computers and servers require IT teams to keep it from getting haywire plus companies that make computer parts would need extra hands to make things faster.
So just look for jobs elsewhere. With the way things are going now, what used to be a booming business may not be one today anymore.