May 29, 2016 at 11:55 am

@support and @admin, please help @grecy095 to login. She is unable to access the site, and has been receiving the following error message when she tried to login:

not acceptable
an appropriate representation
of the request resource could not be found on the server

I’m sending a message on her behalf through the contact form. Please help her.

Thank you!

May 29, 2016 at 12:01 pm

I hope she can delete browsing history and use a different browser to login.

Perhaps she can copy the error and use her Facebook account to inform support.

May 29, 2016 at 12:52 pm

Thank you for letting us know. We are looking into this.

May 29, 2016 at 1:57 pm

@support Thanks so much! I will let her know you’re seeing to it.

May 29, 2016 at 6:16 pm

Hi @ruby3881 I able to log in today and that is because of your help and @support. I was trying to log in every hour and I just log in today. For sure it will happen again tomorrow. I am not sure if this is something to do with my IP address. I hope @support will able to shed some light. Thanks everyone! I really appreciate this!

May 29, 2016 at 10:36 pm

We have forwarded the issue to our tech team and they are investigating this.

May 29, 2016 at 11:27 pm

Glad to see you back on the site, @grecy095!

Thanks to @support for a prompt response to the problem 🙂

June 1, 2016 at 4:51 pm

@ Kyla Matton Osborne (Ruby3881)  Is  Grecy Garcia  still facing issues?

June 1, 2016 at 5:08 pm

@support She hasn’t mentioned anything to me. I will check in with her again on Facebook, just to be sure….

June 1, 2016 at 5:11 pm

@Kyla Matton Osborne (Ruby3881) Thanks

June 2, 2016 at 12:04 pm

@support She says all is good. Thanks so much for the follow up!

June 2, 2016 at 2:45 pm

It’s so nice to see everyone is so helpful here, including the support! 🙂

Glad that grecy can login now.

• This reply was modified 8 years, 6 months ago by  Lee Ka.

June 2, 2016 at 3:23 pm

Why is she facing that kind of problem.Let us hope Grecy our dear friend can log in back. She is so worried this time.I hope admin can help her.

June 2, 2016 at 5:40 pm

This was already solved. The post was submitted sometime in May 29. And we are already June 2. Have you not notice, @lovern? It was the time when LiteracyBase was in the process of migrating to a better server, I think. Everyone, including has also experience that.

June 2, 2016 at 6:44 pm

Welcome back @ Lee Ka and congratulations for the new arrival. We wish both of you for good health and long life.