August 29, 2016 at 11:19 am

Social Media is ever evolving when it comes to both knowledge dissemination and retrieval, but you need to be on the social platforms and connected to enjoy it. It is probably the most restricted of the media to avoid viral catastrophes. The data result you get on various portals and search engines can be quite irrelevant when you make specific searches. When something big occurs such as world event or breaking news, people who utilize social media can spread information very quickly to almost any part of the world in a matter of seconds.

Same can be applied to the enterprise wide knowledge. But many-a-times, organisations struggle due to lack of proper KM tools and resources as well, to make a positive difference to the business in terms of bottom line or to even save cost. Business units and departments in a same giant MNC’s are not are not fully aware of what is been pursued at different levels and end-up doing a re-work.

More here 

August 30, 2016 at 1:19 pm

From my experience, Knowledge Management or KM processes and initiatives are launched in a Big Bang manner, but there is a lack of proper planning and the Program remains warped in statistics and planning only, but implementation is often untracked or inconsistent.
People lose interest as they are “forced” to do training “X” or “Y”, and they can’t relate to what they are being asked to do.
Social Media like Twitter, Facebook can help, but tools similar to these social media, if implemented internally(Intranet) can be very useful.
I have seen people across geographies also getting benefit by being in touch with each other and utilizing knowledge.

August 31, 2016 at 9:02 pm

Agree, KM needs a complete framework and governance to make it sustain so does social media. It is freely available to everyone once its importance is realized. KM is not just intranet but, it needs to be ingrained in the organisation to make it work.

October 9, 2016 at 11:49 pm

Rightly said and in an IT company, each individual had a role to play in KM. Yet many can’t contribute much either due to ignorance, or lack of Management support.