August 8, 2016 at 5:45 am

I just woke up with a bad day. A student complained and evaluated so low in my own page. I knew from the start I worked with the company that professionalism will religiously be practiced. However, it has been years that the company doesn’t listen to their virtual teachers. The stress level is rising up and need to release it. So I managed to write here.

Here are some of the flaws of the company:

1. If the non-native students complained the teacher, the company will be one-sided and back up the side of the student.

2. If the virtual teachers pinpoint and shown proof, virtual teachers are not the root of the cause of the problem. The company will still not consider removing the complaint.

3. For technical issues, the non-native students have the issues. They are using a mobile phone, iPad, and the like. It is sure that there is internet connection problem during the class session.

It only shows that the company doesn’t know how to take good care of their virtual teachers. The company continued to patronage the sentiments of students. Why? The students are paying and no need to discuss the complaint. There is no two-way process of resolving the issues in the company. Well, I guess I just need to ignore and changed my way of thinking about them. I will take the practical side of it. As long as they pay me, I will just ignore the complaint. What’s the use of arguing with the company? There is nothing to happen. The non-native students will always be the winner. The reason, “The customer is always right”. For me, it is the overrated phrase in business context.

August 8, 2016 at 7:36 am

@shavkat

You are on the right track. As long as you are not sacked and still on their payroll and as long as you get paid a thick skin is what is needed in this context.

Enjoy your teaching and have a nice day.

August 8, 2016 at 8:24 am

@Shavkat  Well, they should hear both sides and then go for one. Yes customers are important, but that doesn’t mean that employee get this kind of treatment even they are in not fault. But yes as you said, such thing happens at almost everywhere. They do give more importance to customers only;

August 8, 2016 at 9:20 am

@bestwriter I always think the good site of it. I also managed to contact the people-in-charge in this kind of issue. They are referring me from one staff to another. Then, I just realize these people are dummies of the company. They don’t take the side of what’s wrong and right. After all, we are also in the same boat. As long as they paid us the company and nothing matters.

@anand I did tried to reach them about this concern. It should be a two-way process. The sad thing, the staff are like dolls that needs to be controlled by the higher ups. In fact, they don’t really listen because they were being paid.

August 8, 2016 at 9:52 am

@shavkat  I have agent here who provides maids. Same story

August 8, 2016 at 9:52 am

@Shavkat  It’s not just the case with virtual teachers. Same happens with school teachers too. I started my careers as a school teacher long back and this was the reason I left teaching. If a parent makes a complaint then the management used to back the parent and take the teacher to task without listening to his side.

August 8, 2016 at 11:45 am

@bestwriter It is really a sad thing that people are becoming unfair.

@shaloo Some parents don’t know what they are saying sometimes. If they can just realize that an attitude of a student will always start at home. I guess your experience is more stressful than in virtual setting. At least, I won’t see the parents and better have the complaint on my own page. Unless the admin staff will going to call my attention, but it is not always the case. Since they don’t care.

August 8, 2016 at 1:48 pm

That is common in the working world.

Customers are right even if they are bad-mannered, and they give excuses or they are plainly trying to milk the system.

Not many companies dare to tell the customers off.

I read of one airline that faced a very nasty customer.  The customer service manager finally had enough of it.  She sent an email to the CEO, and said “over to you.”

The CEO wrote to the customer, and said, “We will miss you.” and ended the relationship there and then.

That was a very remarkable CEO.

August 9, 2016 at 5:47 am

@scheng1 It does happen. If ever things get worse, I don’t need to talk with the higher ups with this job of mine. I worked as a freelancer and have the prerogative to stopped working with them. As I had mentioned in my other responses, I just go to the practical side of it.  You are right that some companies don’t listen to their subordinates and take side of their customers.

October 26, 2016 at 12:15 pm

Here is a big dilemma of student teacher tussle, boss and employee tussle but both are used to earn money for the company but there are many tail Carrier who mar the relationship between the teacher and student, and boss and employee most people are hypocrites on this earth but the goal of all is one to earn money by hook or by crook.

The same stories are more in practical life because good school do not accept dull students and when the dull student come in school they do not pay attention to the studies and fail thus parents complain and the teacher is asked the same case I have seen in offices.

October 26, 2016 at 1:58 pm

@Shavkat, We can never please human beings. teaching requires too much patience and perseverance. In your case, that is too bad having that evaluation. What is the update this time? Are you still part of their virtual program? If not, resign and find a better on line school. 

I may recommend you to a site that wants to hire me as teacher on lie, but I refused because I already have work, and I do not like my performance rated poor or ineffective. I was never attracted

with the salary they offer. Should you like, I will forward it to you next day. As of this moment it is evening here 10:30 time to sleep, so I may give you that site name tomorrow.

October 26, 2016 at 8:37 pm

@jhsayyar All I know, social responsibility is needed to  companies. Unfortunately, it is not being practiced. It sounds unfair but for them, earning is more essential for the business. At present, I tend to earn and not totally loyal to the company. I worked in this company as a freelancer.

@lovern I agree. I can’t please everybody. With such work, I had enjoyed teaching except for the low-level students. The funny thing, low level students who give the low score. They put all the subjective feeling of frustrations in giving bad scores to the online teachers. It is also good news if you are going to share the site.

October 26, 2016 at 8:58 pm

The customer is NOT always right. Any employer who does not look into the matter of a complaint and resolve the problem properly will likely end up losing very good employees. If they lose good employees, who will do the good work? No matter what kind of business you’re in, if your company or organization does not produce a “quality product”, you will be out of business! The best thing for the good employee to do – if they can – is get out before the business goes belly up and they don’t have a job! This scenario has been repeated in too many businesses too many times!

P.S.  You can always rant.

Just don’t do it before I’ve had my coffee!   🙂

October 26, 2016 at 10:21 pm

@cmoneyspinner Don’t worry I am not going to rant before your coffee time. lol I think I should have my coffee meditation after writing this. I do agree with you that customers are not always right. The company cannot see the big picture of losing their good employees.

October 26, 2016 at 11:29 pm

No matter how good employees are, if the folks who run the company don’t know how to manage ALL relationships, the business often does not stay afloat.

I do know of one company where management told them of the decision to close up shop and the employees got together and bought the company. That rarely happens but it should probably happen more often.

The other alternative story I usually here is that the good employees get together with each other and start their own company.  Why not?  They were practically running the business anyway!

Hope things work out for you. On the one hand, a nuisance customer can be very frustrating when you know you’ve done your best.  On the other hand, it’s a blessing to have employment and a consistent pay check.  🙂

• This reply was modified 8 years, 1 month ago by Treathyl FOX.