Let us take a break from my usual product review article for this one. It is still a review but this one is a seller review from my recent Amazon buying experience.
I often buy from Amazon. I find they have good deals and there are times when it is a lot cheaper to buy from them in comparison to local shops here in Ireland. Especially if I am able to reach the “free shipping” option!
So we are recently trying to buy some car accessories one-by-one. And my husband’s first priority was the steering wheel lock. He chose Stoplock Steering Wheel Lock for this. We compared prices and checked the deals available here and we found that this seller from Amazon (Street Rhino) sells it for a competitive price. Shipping is not free but even if we take that into consideration, it still ends up about 20€ cheaper! Not only that, but the item available here is a “generic” Stoplock Steering Wheel Lock whereas the one we bought from Street Rhino was specially made for the brand and make of our car!
We ordered online and I received dispatch information after a couple of days. We arranged to use a third party shipping facility from UK to Ireland called Parcel Motel because it is more cost-effective (why else, right?).
We received the goods after a week but we were quite disappointed to discover it was broken! My husband initially thought it was just a small crack but then after closer inspection, he realized that the plastic completely fell apart!
I took some photos and sent it to the seller – who responded within the same day. He was extremely apologetic and promised to dispatch a replacement for the faulty item. I responded asking whether I need to return the broken item and how to deal with the shipping cost (since we paid for shipping the first time and paying again would defeat the purpose of trying to save money). And I was so pleasantly surprised when he told me to send the receipt over for the shipping costs and he would refund it to me as an act of good will! Not only that! He also told me that I need not return the faulty product! WOW, that is brilliant customer service for sure!
I didn’t wait too long for the refund to occur – I received notification the next day that I got money on my Amazon account. I didn’t receive any dispatch notification for the replacement (unlike for the first item) item but was surprised to receive it 3 days after my correspondence with Street Rhino!
Overall, I am so pleased with my dealings with them, I wouldn’t think twice if I have to buy a few more car accessory in the future from them. I hope that I don’t encounter any more issues with a faulty product but it is reassuring to know that they have superb customer service if I need to count on it.